In today’s diverse work environments, Cultural Competence is an absolute essential for success. While we know we should practice it, we don’t often don’t understand what Cultural Competence means.
Before we can fully understand it, we need to get the basics down: “‘Culture’ refers to integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups. ‘Competence’ implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities” (hhs.gov, adapted from Cross, 1989). (more…)
Last week, we discussed what a “good work ethic” looks like in the workplace, and we asked the tough question, “What are you doing to implement good work ethics in your organization?”
On the road to proving that good work ethic isn’t dead, we need to put those ethics into practice and take a look at the bigger picture: How do your ethics affect your employees and customers? If your employees and customers were to give you a review on your work ethic…do you know how you would measure up in their eyes?
It comes down to respect and dignity for your employees and your customers. Unfortunately, there are very few companies out there that truly adhere to these good work ethics. A recently-published article by 24/7 Wall St. titled “America’s Worst Companies to Work For” proves that ethics are hard to come by; employees anonymously reviewed their employers via GlassDoor.com, and the results were staggering. (more…)