We have all been there. You need to discuss something with your coworker or employee, but no matter how hard you try to get the point across, they just aren’t listening. Their eyes glaze over, they look confused, they appear distracted, or they simply aren’t paying attention. Dealing with a passive listener can lead to tension in the workplace, as communication suffers and tensions rise.
We have been discussing the importance and skill of active listening in recent posts, and have also touched base on the idea that perception (translating the message) is a huge part of being a good active listener. As good of an active listener that you may be, how do you deal with someone who is a passive listener? (more…)